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Citizen Threads Return Policy

Refunds

At Citizen Threads, we take great pride in the quality and craftsmanship of our apparel and other products. Listed below are the detailed return policies of Citizen Threads Apparel Co, LLC. Please read them carefully as they will be strictly enforced. Should you choose to return your order, it will be assumed that you have read and understand the return policies stated here.

All sales are non-refundable. Returned orders can result in exchange or merchandise credit only. We do not refund credit cards. Shipping and handling fees are final.

There will be an automatic 20% restocking fee applied to all returns unless it is a damaged item or shipping issue on our behalf. If there is a damaged item in your order a Return Authorization (RA) label will be issued. You must report this and any other return within 48 hours of receiving the merchandise to get a replacement pack.  We do not credit back to your Citizen Threads account or form of payment for damaged items. Once you have received your Return Authorization, we must receive the item within 5 days or it will result in a 20% late fee regardless of the issue.

Any return that comes back to our warehouse that was not authorized (EX: if there is no RA label or RA number) and/or if it is not in its originally packing will result in an additional 10% fee. All refused packages will result in a $30 fee.

All sales on sale items are final.

 

Exchanges
To exchange your product(s), you should mail your item(s) to:

Citizen Threads
ATTN: Exchanges
19749 Dearborn St.
Chatsworth, CA 91311

You will be responsible for paying for your own shipping costs for exchanging your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items that total over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchange Form

Email the completed returns form to info@citizenthreads.com.

We value you as a Citizen Threads customer, and enforce these restrictions to protect you! Thank you for your business!

Sincerely,

Citizen Threads Apparel Co.