Tough - White glossy mug
All of our products are made-to-order. We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products.
You should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
We understand when something you order just doesn't quite fit. No worries! Our return and exchange process is very quick and easy. Items purchased from CitizenThreads.com can be returned or exchanged within 30 days of purchase. Items must be new, un-used, un-washed, and in original packaging.
Shipping and handling charges are non-refundable, unless an error occurred on our part while shipping your order. Refunds for returned items will be issued in the original form of payment.
To return an item, email us at firstname.lastname@example.org to start the process.
If there is a damaged item in your order a Return Authorization (RA) label will be issued. You must report this and any other return within 48 hours of receiving the merchandise to get a replacement item.
Any return that comes back to our warehouse that was not authorized (EX: if there is no RA label or RA number) and/or if it is not in its originally packing will result in an additional 10% fee.
To exchange your product(s), email us at email@example.com to get a Returns & Exchanges Form.
You will be responsible for paying for your own shipping costs for exchanging your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items that total over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SALE ITEM EXEMPTION
All sales on sale items are final.
Questions? Email us: firstname.lastname@example.org.
• 11 oz mug dimensions: 3.79″ (9.6 cm) in height, 3.25″ (8.3 cm) in diameter
• 15 oz mug dimensions: 4.69″ (11.9 cm) in height, 3.35″ (8.5 cm) in diameter
• Dishwasher and microwave safe
• Blank product sourced from China
This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!